Bahasa Inggris Bisnis 1 Semester 5 (Tugas 3)
TUGAS SOFTSKILL
Complaint Letter (Service, Product, & Sanitary)
NAMA: DEA KHIRANA
NPM: 22214581
KELAS: 3EB30
DOSEN: WIJANARKO AGUS WIBOWO
Fakultas Ekonomi Jurusan Akuntansi
Universitas Gunadarma
PTA 2016/2017
1. COMPLAINT
LETTER ABOUT SERVICE
London, November
14th 2016
To : Ms.
Jean Elise Pearce
General Manager
Grand Park Hotel
London
Dear
Ms. Jean,
I
visited with my fiance to your Grand Park Hotel on November 12th to
celeberate anniversary. Unfortunately, the low-standard food quality in your
room service really watered down our spirits.
The
dinner started off in a very disappointing way when we were served some
tasteless cold fluid which was passed off as Chicken Soup. The starters we
ordered were rather oil-dripping, though we had clearly ordered for fat-free
food.
Also
employees of your hotel were escorted yesterday meal service to our room, he
showed less friendly face. And about the room I’am quite satisfied with the
room design is unique.
I
hope in future the quality of your food and employee is able to match up to the
quality of your service.
Your Faithfully,
Dea Khirana
2. COMPLAINT
LETTER ABOUT PRODUCT
Paris, November
14th 2016
To : Ms.
Tatjana Audrey Watson
General Manager
Winey Market
Paris
Dear Ms. Tatjana,
I
visited with my firiend to your Winey Market on November 12th to
purchase
a variety of foo and a wide variety of other needs. When
I got home I checked the groceries that had been purchased. And I was surprised
to find that I bought canned food has passed the expiration date.
Then
my friend drinking milk purchased at your place, and afterwards my friend is
experiencing abdominal pains and had to be taken to the doctor. When I check
the expiration date on the milk box, the expiration date is still about seven
months away.
I
am sorry to have to write this letter of complaint, but this is for the good of
your store and shoppers in your store. I hope in the future you double-check
the quality of your goods in stores.
Your Faithfully,
Dea Khirana
3. COMPLAINT
LETTER ABOUT SANITARY
New York,
November 14th 2016
To : Mr.
Alden Matthew Harris
General Manager
Prime Center Building
New York
Dear Mr. Alden,
I visited with my mother
to your Prime Center Building on November 12th to attending seminars
cooking in your building and I was amazed by your large building
and it floored fifty. But not because it is that I write this complaint.
But
this is a problem of sanitary in toilets Prime Center Buliding seventh floor. I
was so surprised why the toilet on the seventh floor of the many annoying
insects, also why there toilet smells. So, me and my mother felt uncomfortable
using the toilet.
I hope you pay more
attention to the cleanliness of the toilets on every floor and in the future
there are no people who feel the way I felt yesterday.
Your Faithfully,
Dea Khirana
Komentar
Posting Komentar